FAQ'S

image2

  • Q. Do the name art pieces come to me ready to mount? 
  • A. Yes! Each piece has mounting brackets welded to the back for easy installation. It’s as simple as hanging any picture or other wall art.  (If you prefer holes through the piece, or have other ideas, please contact us to discuss prior to placing your order.)


  • Q. Once I place my order, how long will it be before I receive it?
  • A. Online Store - We strive to ship each orders placed through our online store within 10 to 15 business days from the time you place your order. Remember, each item is hand made to your specifications and this process takes a few days to complete.
  • Custom Orders - Full custom orders take more time and attention throughout the design and production process. For this reason, we reserve 4 weeks from the time we receive your paymnet to complete these orders. 
  • Orders are shipped via UPS ground or USPS. Normal shipping time within the lower 48 states typically varies between 1 to 4 days based on your location relative to us here in East Texas.
  • Tracking info will be emailed to you as soon as your item has been shipped.  If it has been longer than our standard time frame of getting orders out and you have not heard from us and you don't have tracking info, please contact us.


  • Q. Will I be charged for SALES TAX on my order?
  • A.  No sales tax is charged on any item shipped outside of Texas.  Only orders shipped to a Texas address will include sales tax.


  • Q. Can custom orders or personalized items be returned?
  • A.  No. Custom orders and personalized items are each created one at a time per your specifications — therefore we cannot accept returns on personalized or custom items. However, if we make a mistake regarding the customization or personalization info (i.e. spelling of name, color, font, etc…) as specified with your order, you must notify us within 1 week of delivery (as confirmed by tracking) and we will take the necessary steps to correct the problem.


  • Q. Do you have a quality guarantee?
  • A.  Yes, absolutely. We stand behind our workmanship 100%. If you are not completly satisfied with the quality of our workmanship or there is a mistake with the personalization requirements specified with your order let us know. We will do whatever it takes to make it right!


  • Q. Can I cancel an order prior to shipping?
  • A.  Yes. However a cancellation fee between 25% and 85% will be required. The exact charge will depend on the status of your order (i.e. how far along we are with production). The minimum cancellation fee is 25% of your total order.


  • Q. Can the name art pieces be used outdoors as well as indoors?
  • A. Yes! ALL name art pieces have multiple coats of a clear coat sealant to protect them from the elements. As with anything that is used outside, over time the sealant will break down. We recommend spraying on a fresh coat of clear sealant on an annual basis.


  • Q. How thick is the metal used to make the name art pieces?
  • 14 guage steel is what we typically use on all of our pieces.  This is thin enough to keep the weight down so the parts are easy to handle while thick enough to make the parts very durable and rigid!


  • Q. Are the styles shown the only ones available?
  • A.  Absolutely not!  Our design team is always working on new and creative ideas. However, if you have a style or idea in mind we will be happy to create it for you. Keep in mind the cost may be more depending on the complexity of the design.  Having a picture, drawing, or sketch of what you would like can help minimize design time as well as help reduce the extra cost associated with custom projects.


  • Q. Do you warranty your paint?
  • A.  Yes!  For 90 days against peeling and flaking.  If you have an issue regarding a finish please contact us and we will do what we can do make it right.  If your item arrives with an issue due to shipping or our error you have 1 week to contact us for a solution.  If you wait longer then 1 week on an issue that existed upon arrival, we reserve the right to not provide a solution to you.